Refund policy

Please read our policy carefully before making a purchase:

Store Credit Only
All returns are eligible only for store credit. No cash refunds or chargebacks will be issued under any circumstances.
Proof Required
Returns will only be accepted with valid proof of damage or defect (e.g., photos or videos showing the issue). We reserve the right to decline any request without sufficient evidence.
Timeframe
Any return request must be submitted within 7 days of delivery. Requests submitted after this period will not be honored.
Condition of Returned Items
Products must be returned in their original packaging. Used or opened products may not be accepted unless damage occurred during shipping.
Process
To initiate a return:
- Contact us at info.auremio@gmail.com with your order number and proof of the issue.
- If approved, you will receive instructions for returning the product.
- Once the return is received and verified, store credit will be issued to your account for future purchases.
Shipping Costs
Customers are responsible for return shipping.

By purchasing from Auremio, you acknowledge and agree to this policy.